:root{
  --bg: #F5F6FB;
  --bg-grid: #ECEFF9;
  --ink: #232733;
  --ink-soft: #5A607A;
  --surface: #FFFFFF;
  --line: #E3E5F1;
  --violet: #5B3FCB;
  --blue: #2F6FE0;
  --amber: #F2A93B;
  --amber-ink: #7A4E06;
  --green: #3FAE6B;
  --shadow: 0 6px 20px rgba(45, 45, 90, 0.08);
  --shadow-lift: 0 14px 34px rgba(45, 45, 90, 0.14);
  --radius: 18px;
  --font-display: "LXGW WenKai TC", serif;
  --font-body: "Noto Sans TC", sans-serif;
}

*{ box-sizing: border-box; }

html,body{
  margin:0; padding:0;
  background:
    radial-gradient(circle at 1px 1px, var(--bg-grid) 1px, transparent 1px) 0 0/22px 22px,
    var(--bg);
  color: var(--ink);
  font-family: var(--font-body);
  min-height:100vh;
}

/* ---------------- Header ---------------- */
.topbar{
  padding: 12px 28px;
  background: rgba(255,255,255,0.75);
  backdrop-filter: blur(6px);
  border-bottom: 1px solid var(--line);
  position: sticky; top:0; z-index:20;
}
.topbar-row{ display:flex; align-items:center; justify-content:space-between; gap:16px; }
.brand{ display:flex; align-items:center; gap:12px; cursor:pointer; }
.brand-logo{ width:40px; height:40px; object-fit:cover; border-radius:10px; box-shadow: var(--shadow); }
.brand-text{ display:flex; flex-direction:column; line-height:1.15; }
.brand-zh{ font-family: var(--font-display); font-weight:700; font-size:20px; letter-spacing:0.5px; }
.brand-en{ font-size:11px; color: var(--ink-soft); letter-spacing:1.5px; text-transform:uppercase; }
.chip{
  font-size:12px; padding:5px 12px; border-radius:999px;
  background: var(--surface); border:1px solid var(--line); color: var(--ink-soft);
}

/* ---------------- V07新增：頂部六大功能導覽選單 ---------------- */
.topnav{ display:flex; align-items:center; gap:4px; flex:1; justify-content:center; }
.topnav-item{
  display:flex; align-items:center; gap:6px;
  padding:7px 13px; border-radius:10px; border:1px solid transparent;
  font-size:13px; font-weight:700; color: var(--ink-soft); cursor:pointer;
  white-space:nowrap; transition: background .15s ease, color .15s ease, border-color .15s ease;
}
.topnav-item .topnav-dot{
  width:7px; height:7px; border-radius:50%; flex-shrink:0;
}
.topnav-item:hover{ background: var(--bg-grid); color: var(--ink); }
.topnav-item.is-active{ background: var(--surface); border-color: var(--line); color: var(--ink); box-shadow: var(--shadow); }
.topnav-mobile{ display:none; }

/* ---------------- V07新增：後端連線燈號 ---------------- */
.status-light{
  display:inline-flex; align-items:center; gap:7px;
  font-size:12px; padding:5px 12px; border-radius:999px;
  background: var(--surface); border:1px solid var(--line); color: var(--ink-soft);
  white-space:nowrap;
}
.status-dot{
  width:8px; height:8px; border-radius:50%; flex-shrink:0;
  background: #C23B3B; box-shadow: 0 0 0 3px rgba(194,59,59,0.15);
  transition: background .2s ease, box-shadow .2s ease;
}
.status-dot.is-online{
  background: var(--green); box-shadow: 0 0 0 3px rgba(63,174,107,0.18);
  animation: status-pulse 2.2s ease-in-out infinite;
}
.status-dot.is-checking{ background: var(--amber); box-shadow: 0 0 0 3px rgba(242,169,59,0.18); }
@keyframes status-pulse{
  0%, 100%{ box-shadow: 0 0 0 3px rgba(63,174,107,0.18); }
  50%{ box-shadow: 0 0 0 5px rgba(63,174,107,0.08); }
}

/* ---------------- Stage / Views ---------------- */
.stage{ max-width: 1120px; margin: 0 auto; padding: 36px 24px 80px; }
.view{ display:none; }
.view.is-active{ display:block; animation: fadein .35s ease; }
@keyframes fadein{ from{opacity:0; transform:translateY(6px);} to{opacity:1; transform:translateY(0);} }

.dash-intro h1{
  font-family: var(--font-display); font-weight:700;
  font-size: clamp(26px, 4vw, 36px); margin: 6px 0 6px;
}
.dash-intro p{ color: var(--ink-soft); margin: 0 0 28px; font-size:15px; }

/* ---------------- Ticket cards ---------------- */
.ticket-grid{
  display:grid; grid-template-columns: repeat(3, 1fr);
  gap:20px;
}
@media (max-width: 860px){
  .ticket-grid{ grid-template-columns: repeat(2, 1fr); }
}
@media (max-width: 560px){
  .ticket-grid{ grid-template-columns: 1fr; }
}
.ticket{
  position:relative;
  background: var(--surface);
  border-radius: var(--radius);
  border: 1px solid var(--line);
  padding: 20px 18px 18px;
  cursor:pointer;
  box-shadow: var(--shadow);
  transition: transform .18s ease, box-shadow .18s ease;
  overflow:hidden;
}
.ticket:hover{ transform: translateY(-4px); box-shadow: var(--shadow-lift); }
.ticket::after{
  /* perforation line, like a tear-off ticket stub */
  content:"";
  position:absolute; left:0; right:0; bottom:44px;
  border-top: 2px dashed var(--line);
}
.ticket::before{
  content:""; position:absolute; left:-8px; bottom:36px; width:16px; height:16px;
  background: var(--bg); border-radius:50%; border:1px solid var(--line);
}
.ticket .notch-r{ position:absolute; right:-8px; bottom:36px; width:16px; height:16px; background:var(--bg); border-radius:50%; border:1px solid var(--line); }

.ticket-no{ font-size:11px; color: var(--ink-soft); font-weight:500; letter-spacing:1px; }
.ticket-icon{
  width:46px; height:46px; border-radius:12px; margin:10px 0 12px;
  display:flex; align-items:center; justify-content:center; font-size:22px;
  background: linear-gradient(135deg, var(--violet), var(--blue)); color:#fff;
}
.icon-svg{ width:24px; height:24px; display:block; }
.desk-icon .icon-svg{ width:26px; height:26px; }
.ticket-title{ font-weight:700; font-size:17px; margin:0 0 4px; }
.ticket-desc{ font-size:12.5px; color: var(--ink-soft); margin:0 0 26px; line-height:1.5; }
.ticket-stub{ font-size:11px; color: var(--ink-soft); }

/* ---------------- Workdesk ---------------- */
.back-btn{
  display:inline-flex; align-items:center; gap:6px;
  background: var(--surface); border:1px solid var(--line); color: var(--ink);
  font-size:13px; font-weight:700; cursor:pointer;
  margin-bottom: 20px; padding:9px 16px; border-radius:12px;
  box-shadow: var(--shadow);
  transition: transform .15s ease, box-shadow .15s ease, background .15s ease;
}
.back-btn:hover{ transform: translateX(-2px); box-shadow: var(--shadow-lift); background:#fbfbff; }
.back-btn:active{ transform: translateX(-1px) scale(0.98); }

.desk-head{ display:flex; gap:16px; align-items:center; margin-bottom:22px; }
.desk-icon{
  width:52px; height:52px; border-radius:14px; flex-shrink:0;
  display:flex; align-items:center; justify-content:center; font-size:24px; color:#fff;
  background: linear-gradient(135deg, var(--violet), var(--blue));
}
.desk-head h2{ font-family: var(--font-display); margin:0 0 2px; font-size:22px; }
.desk-sub{ margin:0; color: var(--ink-soft); font-size:13px; }

.desk-body{ display:grid; grid-template-columns: 1fr 1fr; gap:24px; align-items:start; }
@media (max-width: 820px){ .desk-body{ grid-template-columns: 1fr; } }

.desk-fields{ display:flex; flex-wrap:wrap; gap:10px; margin-bottom:12px; }
.field{ display:flex; flex-direction:column; gap:4px; font-size:12px; color:var(--ink-soft); flex:1; min-width:140px; }
.field select, .field input{
  padding:9px 10px; border-radius:10px; border:1px solid var(--line); font-family:var(--font-body);
  font-size:13px; background:var(--surface); color:var(--ink);
}

/* ---------------- V07新增：匯入檔案按鈕列 ---------------- */
.import-row{ display:flex; align-items:center; flex-wrap:wrap; gap:8px; margin-bottom:10px; }
.import-label{ font-size:12px; color:var(--ink-soft); }
.import-btns{ display:flex; gap:8px; flex-wrap:wrap; }
.btn-import{
  display:inline-flex; align-items:center; gap:5px;
  border-radius:10px; padding:7px 13px; font-size:12.5px; font-weight:700; cursor:pointer;
  border:1px dashed var(--line); background:#fff; color:var(--ink-soft);
  font-family: var(--font-body); transition: border-color .15s ease, color .15s ease, background .15s ease;
}
.btn-import:hover{ border-color: var(--blue); color: var(--blue); background: #F5F9FF; }
.btn-import:disabled{ opacity:0.5; cursor:progress; }
.import-status{ font-size:11.5px; color:var(--ink-soft); min-height:14px; margin:0 0 10px; }
.import-status.is-error{ color:#C23B3B; }
.import-status.is-ok{ color: var(--green); }

.desk-textarea{
  width:100%; min-height:220px; border-radius: var(--radius); border:1px solid var(--line);
  padding:16px; font-family: var(--font-body); font-size:14px; line-height:1.6; resize:vertical;
  background: var(--surface); box-shadow: var(--shadow);
}
.desk-textarea:focus{ outline:2px solid var(--blue); outline-offset:1px; }

/* ---------------- V06新增：輸入框字數提示 ---------------- */
.char-counter{
  font-size:11.5px; color: var(--ink-soft); margin-top:6px; text-align:right;
  transition: color .2s ease;
}
.char-counter.warn{ color: var(--amber-ink); font-weight:600; }
.char-counter.danger{ color: #C23B3B; font-weight:700; }

.desk-actions{ display:flex; gap:10px; margin-top:14px; }
.btn-primary, .btn-secondary, .btn-ghost{
  border-radius:12px; padding:11px 18px; font-size:14px; font-weight:700; cursor:pointer; border:none;
  font-family: var(--font-body);
}
.btn-primary{ background: linear-gradient(135deg, var(--violet), var(--blue)); color:#fff; box-shadow: var(--shadow); }
.btn-primary:hover{ filter:brightness(1.06); }
.btn-secondary{ background: #fff; color: var(--ink); border:1px solid var(--line); }
.btn-secondary.is-on{ background: var(--amber); border-color: var(--amber); color: var(--amber-ink); }
.btn-ghost{ background:none; border:1px solid var(--line); color:var(--ink-soft); }
.desk-hint{ font-size:12px; color:var(--ink-soft); min-height:16px; margin-top:8px; }

/* ---------------- V05新增：匯出按鈕列（複製 / 下載txt） ---------------- */
.export-btns{
  display:none; gap:10px; margin-top:10px; flex-wrap:wrap;
}
.export-btns.show{ display:flex; }
.export-btns .btn-ghost{ flex:1; min-width:110px; }

/* ---------------- V07新增：Word/PPT/Excel 匯出按鈕群 ---------------- */
.export-btns-extra{ display:flex; gap:10px; flex-wrap:wrap; flex-basis:100%; }
.btn-export-format{
  flex:1; min-width:110px;
  display:inline-flex; align-items:center; justify-content:center; gap:6px;
  border-radius:12px; padding:11px 14px; font-size:13px; font-weight:700; cursor:pointer;
  border:none; color:#fff; font-family: var(--font-body);
  box-shadow: var(--shadow); transition: filter .15s ease, transform .15s ease;
}
.btn-export-format:hover{ filter:brightness(1.06); transform: translateY(-1px); }
.btn-export-format:active{ transform: translateY(0) scale(0.98); }
.btn-export-format.fmt-docx{ background: linear-gradient(135deg, #2F86EB, #1D5FC4); }
.btn-export-format.fmt-pptx{ background: linear-gradient(135deg, #F2A93B, #D9861A); }
.btn-export-format.fmt-xlsx{ background: linear-gradient(135deg, #3FAE6B, #279653); }

/* ---------------- V05新增：不滿意，換個寫法（追加指令微調） ---------------- */
.adjust-wrap{ display:none; margin-top:14px; }
.adjust-wrap.show{ display:block; animation: fadein .3s ease; }
.adjust-wrap label{ font-size:12px; color:var(--ink-soft); display:block; margin-bottom:6px; }
.adjust-row{ display:flex; gap:8px; }
.adjust-row input{
  flex:1; padding:10px 12px; border-radius:10px; border:1px solid var(--line);
  font-family: var(--font-body); font-size:13px; background:var(--surface); color:var(--ink);
}
.adjust-row input:focus{ outline:2px solid var(--blue); outline-offset:1px; }
.adjust-row .btn-secondary{ flex-shrink:0; white-space:nowrap; }

/* memo paper output, like a torn note pad */
.memo-paper{
  position:relative; background: var(--surface); border-radius: var(--radius);
  border:1px solid var(--line); padding: 26px 22px 22px 34px; min-height:280px;
  box-shadow: var(--shadow);
  background-image: repeating-linear-gradient(var(--surface) 0 27px, var(--line) 27px 28px);
}
.memo-holes{
  position:absolute; left:12px; top:20px; bottom:20px; width:8px;
  background-image: radial-gradient(circle, var(--bg) 3px, transparent 3.2px);
  background-size: 8px 26px; background-repeat: repeat-y;
}
.memo-content{ font-size:14px; line-height:1.9; min-height:180px; }
.memo-placeholder{ color: var(--ink-soft); font-style: italic; }
/* V05新增：Markdown轉出的HTML元素排版（標題/條列/粗體等） */
.memo-content p{ margin: 0 0 4px; }
.memo-content h3, .memo-content h4, .memo-content h5{
  font-family: var(--font-display); margin: 14px 0 6px; color: var(--ink);
}
.memo-content h3{ font-size:17px; }
.memo-content h4{ font-size:15.5px; }
.memo-content h5{ font-size:14.5px; }
.memo-content ul{ margin: 4px 0 10px; padding-left: 20px; }
.memo-content li{ margin-bottom: 4px; }
.memo-content strong{ color: var(--violet); }
.memo-content code{
  background: var(--bg-grid); padding: 1px 5px; border-radius: 5px; font-size: 13px;
}
.memo-stamp{
  position:absolute; right:18px; bottom:16px; font-family: var(--font-display); font-weight:700;
  color: var(--green); border:2.5px solid var(--green); border-radius:10px; padding:3px 10px;
  transform: rotate(-8deg); opacity:0; transition: opacity .25s ease; font-size:13px; letter-spacing:2px;
}
.memo-stamp.show{ opacity:0.9; }

/* ---------------- V06新增：生成中的骨架屏 + 跳動動畫（絢麗漸層版） ---------------- */
.skeleton-loading{ padding-top:2px; }
.skeleton-header{
  display:flex; align-items:center; gap:8px; margin-bottom:18px;
  font-family: var(--font-display); font-weight:700; font-size:14.5px; color: var(--violet);
}
.skeleton-icon{
  display:inline-block; font-size:18px;
  animation: skeleton-write 1.1s ease-in-out infinite;
  transform-origin: 70% 90%;
}
@keyframes skeleton-write{
  0%, 100%{ transform: rotate(-8deg) translateY(0); }
  50%{ transform: rotate(8deg) translateY(-2px); }
}
.loading-dots span{
  display:inline-block; opacity:0; animation: skeleton-dot 1.2s ease-in-out infinite;
}
.loading-dots span:nth-child(1){ animation-delay:0s; }
.loading-dots span:nth-child(2){ animation-delay:.2s; }
.loading-dots span:nth-child(3){ animation-delay:.4s; }
@keyframes skeleton-dot{
  0%, 60%, 100%{ opacity:0; transform: translateY(0); }
  30%{ opacity:1; transform: translateY(-3px); }
}
.skeleton-line{
  height:14px; border-radius:8px; margin-bottom:14px;
  background: linear-gradient(90deg,
    rgba(109,74,232,0.14) 0%,
    rgba(47,111,224,0.20) 20%,
    rgba(20,184,166,0.20) 40%,
    rgba(242,169,59,0.20) 60%,
    rgba(224,85,139,0.20) 80%,
    rgba(109,74,232,0.14) 100%);
  background-size: 300% 100%;
  animation: skeleton-shimmer 2.4s linear infinite;
}
@keyframes skeleton-shimmer{
  0%{ background-position: 0% 0; }
  100%{ background-position: -300% 0; }
}

/* ---------------- V06新增：錯誤卡片 + 再試一次按鈕 ---------------- */
.error-box{
  display:flex; flex-direction:column; align-items:center; text-align:center;
  gap:10px; padding: 18px 12px 6px;
}
.error-icon{ font-size:30px; animation: error-pop .4s ease; }
@keyframes error-pop{
  0%{ transform: scale(0.5); opacity:0; }
  70%{ transform: scale(1.12); opacity:1; }
  100%{ transform: scale(1); }
}
.error-text{ font-size:13.5px; color: var(--ink-soft); line-height:1.6; max-width:340px; }
.btn-retry{
  margin-top:4px; border:none; border-radius:12px; padding:10px 22px; font-size:13.5px; font-weight:700;
  cursor:pointer; color:#fff; font-family: var(--font-body);
  background: linear-gradient(135deg, var(--violet), var(--blue));
  box-shadow: var(--shadow);
  transition: transform .15s ease, box-shadow .15s ease, filter .15s ease;
}
.btn-retry:hover{ filter:brightness(1.08); transform: translateY(-1px); box-shadow: var(--shadow-lift); }
.btn-retry:active{ transform: translateY(0) scale(0.98); }

/* ---------------- V05新增：手機斷點加強（860px / 560px） ---------------- */
@media (max-width: 860px){
  .stage{ padding: 28px 18px 90px; }
  .desk-head{ gap:12px; }
  /* V07新增：860px以下，頂部橫向選單改摺到第二列、可橫向捲動，避免擠壓品牌區與燈號 */
  .topnav{ display:none; }
  .topnav-mobile{
    display:flex; gap:6px; overflow-x:auto; margin-top:10px; padding-bottom:2px;
    -webkit-overflow-scrolling:touch; scrollbar-width:thin;
  }
  .topnav-mobile .topnav-item{ flex-shrink:0; }
}
@media (max-width: 560px){
  .topbar{ padding: 12px 16px; }
  .brand-logo{ width:34px; height:34px; }
  .brand-zh{ font-size:17px; }
  .brand-en{ font-size:10px; }
  .status-light span:not(.status-dot){ display:none; } /* 窄螢幕只留燈號，文字隱藏節省空間 */
  .stage{ padding: 22px 14px 100px; }
  .dash-intro h1{ font-size: clamp(22px, 6vw, 28px); }
  .ticket{ padding: 16px 14px 16px; }
  .desk-actions{ flex-direction:column; }
  .desk-actions .btn-primary, .desk-actions .btn-secondary{ width:100%; }
  .export-btns{ flex-direction:column; }
  .export-btns-extra{ flex-direction:column; }
  .import-row{ flex-direction:column; align-items:stretch; }
  .import-btns{ flex-direction:column; }
  .btn-import{ justify-content:center; }
  .adjust-row{ flex-direction:column; align-items:stretch; }
  .adjust-row .btn-secondary{ width:100%; }
  .memo-paper{ padding: 22px 16px 18px 28px; }
  .footbar{ font-size:10.5px; flex-wrap:wrap; padding:7px 10px; }
}

/* ---------------- Footer ---------------- */
.footbar{
  position:fixed; left:0; right:0; bottom:0; z-index:10;
  display:flex; justify-content:center; gap:8px; align-items:center;
  padding:9px 12px; font-size:11.5px; color: var(--ink-soft);
  background: rgba(255,255,255,0.85); backdrop-filter: blur(6px);
  border-top:1px solid var(--line);
}
.footbar .dot{ opacity:0.5; }